Velisa Africa is the official Global Knowledge partner in Sub-Saharan Africa. Course details : https://www.globalknowledge.co.uk/courses/cisco/voice/uccxd.html
This course is designed for systems engineers who will be responsible for deploying the Cisco Unified Contact Center Express (Unified CCX) and Cisco Unified IP Interactive Voice Response (Unified IP IVR) products.
This course is based on UCCX v11.0 release.
Attendees should meet the following prerequisites:
- Internetworking Fundamentals (ICND1 and ICND2 Or CCNABC) recommended.
- Basic IP telephony concepts (CICD) recommended.
- Cisco Unified Communication Manager deployments (CIPTV1) recommended.
- Cisco IP Phones, Cisco IP Communicator
- Contact Center Operations