Velisa Africa is the official Global Knowledge partner in Sub-Saharan Africa. Course details : http://www.globalknowledge.ae/courses/cisco/collaboration/ducce.html
This course is designed for system engineers involved in the day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. Students will gain an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting options.The Unified CCE software will be installed and the Unified CCE troubleshooting tools explored.
Attendees should meet the following prerequisites:
- Understanding of basic networking and the relevant components.
- Working knowledge of Microsoft Windows Server deployed within an Active Directory environment
- Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys