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Velisa Africa is the official Global Knowledge partner in Sub-Saharan Africa. Course details : https://www.globalknowledge.co.uk/courses/avaya/small_medium_business/5s00004k.html

Gain advanced skills you need to configure and maintain Avaya IP Office Release 9.0.

In this course, you will gain the skills needed to install, administer, and manage the implementation of an IP Office customer solution. You will also have the opportunity to practice customizing and maintaining the IP Office system and using the IP Office advanced applications.


  • IP Office Technical Basic Implementation Workshop (10S00005K)

1. Avaya IP Office Trouble Shooting

  • Security Administration
  • System Alarms
  • System Status Application
  • Monitoring
  • DTE and Reset

2. Best Practices

  • Best Practices
  • Global Support Calls

3. Embedded Card Management

  • Embedded Card Management
  • Backup and Restore of System SD Card

4. LAN and Networking

  • LAN and Gatekeeper
  • IP and Voice Networking
  • Dial In and Remote Access
  • Small Community Network
  • Mobility and Remote Worker
  • Remote Worker Support for SIP Clients

5. Voicemail Pro Advanced Functions

  • First Steps and Installation
  • Text to Speech
  • Database and IVR
  • TAPI
  • Voicemail Campaigns

6. Web Services

  • Using Contact Store
  • UMS
  • IMAP Services
  • Exchange 2007

7. Voicemail Pro in a Small Community Network

  • Meshed Networking with IPO
  • Centralized Voicemail Pro
  • Backup Voicemail Pro
  • Distributed Voicemail Pro

Hands-on Labs

  • Lab 1: Administer User Rights and Groups in Security Administration
  • Lab 2: Use the System Status Application for IP Office Diagnostics
  • Lab 3: Use System Monitor to Analyze Events
  • Lab 4: Use the Embedded File Management to Administer Files on the System SD Card
  • Lab 5: Create and Administer a Small Community Network
  • Lab 6: Configure Voicemail Pro
  • Lab 7: Configure Email Setting for Email Text to Speech
  • Lab 8: Create an IVR Call Flow
  • Lab 9: Set Up Web Voicemail
  • Lab 10: Configure a User for IMAP Service
  • Lab 11: Configure Unified Messaging Service Exchange 2007 Feature
  • Lab 12: Use Contact Store to Replay Recorded Conversations
  • Lab 13: Set Up Centralized Voicemail Pro
  • Lab 14: Set Up Back Up and Distributed Voicemail over a Small Community Network
  • System security and different access levels
  • System alarms
  • Monitoring and analysis methods using the System Status Application, Monitor, and DTE port
  • Using IPOSS and SSL_VPN
  • Embedded card management
  • LAN and gatekeeper settings
  • Set up IP and voice networking
  • Dial in and remote access
  • Create a small community network (SCN)
  • Mobility and remote worker configuration
  • Create a Voicemail Pro call flow using IVR and text to speech actions
  • Install TAPI
  • Configure Voicemail Pro for a unified messaging system (UMS)
  • Configuration of IMAP services and Exchange for Voicemail Pro
  • Configure Contact Store and record calls
  • Configuration of centralized, distributed, and backup Voicemail Pro

Avaya associates, partners, resellers, and customers.

This course is part of the following programs or tracks:

  • Avaya Certified Solutions Specialist (ACSS) – Small and Medium Enterprise (SME) Communications

For more information please contact us:

Enquiries in Johannesburg and Cape Town : pauli@velisaafrica.co.za

International Enquiries : hema.chugh@globalknowledge.ae

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