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Avaya : IP Office Advanced Configuration Application Workshop

13 September 2018 @ 8:00 am - 17 September 2018 @ 3:30 pm

Velisa Africa is the official Global Knowledge partner in Sub-Saharan Africa. Course details : https://www.globalknowledge.co.uk/courses/avaya/small_medium_business/5s00004k.html

Gain advanced skills you need to configure and maintain Avaya IP Office Release 9.0.

In this course, you will gain the skills needed to install, administer, and manage the implementation of an IP Office customer solution. You will also have the opportunity to practice customizing and maintaining the IP Office system and using the IP Office advanced applications.

Pre-Requisites

IP Office Technical Basic Implementation Workshop (10S00005K)

Content

1. Avaya IP Office Trouble Shooting

Security Administration
System Alarms
System Status Application
Monitoring
DTE and Reset

2. Best Practices

Best Practices
Global Support Calls
SSL-VPN
IPOSS

3. Embedded Card Management

Embedded Card Management
Backup and Restore of System SD Card

4. LAN and Networking

LAN and Gatekeeper
IP and Voice Networking
Dial In and Remote Access
Small Community Network
Mobility and Remote Worker
Remote Worker Support for SIP Clients

5. Voicemail Pro Advanced Functions

First Steps and Installation
Text to Speech
Database and IVR
TAPI
Voicemail Campaigns

6. Web Services

Using Contact Store
UMS
IMAP Services
Exchange 2007

7. Voicemail Pro in a Small Community Network

Meshed Networking with IPO
Centralized Voicemail Pro
Backup Voicemail Pro
Distributed Voicemail Pro

Hands-on Labs

Lab 1: Administer User Rights and Groups in Security Administration
Lab 2: Use the System Status Application for IP Office Diagnostics
Lab 3: Use System Monitor to Analyze Events
Lab 4: Use the Embedded File Management to Administer Files on the System SD Card
Lab 5: Create and Administer a Small Community Network
Lab 6: Configure Voicemail Pro
Lab 7: Configure Email Setting for Email Text to Speech
Lab 8: Create an IVR Call Flow
Lab 9: Set Up Web Voicemail
Lab 10: Configure a User for IMAP Service
Lab 11: Configure Unified Messaging Service Exchange 2007 Feature
Lab 12: Use Contact Store to Replay Recorded Conversations
Lab 13: Set Up Centralized Voicemail Pro
Lab 14: Set Up Back Up and Distributed Voicemail over a Small Community Network

Objectives

System security and different access levels
System alarms
Monitoring and analysis methods using the System Status Application, Monitor, and DTE port
Using IPOSS and SSL_VPN
Embedded card management
LAN and gatekeeper settings
Set up IP and voice networking
Dial in and remote access
Create a small community network (SCN)
Mobility and remote worker configuration
Create a Voicemail Pro call flow using IVR and text to speech actions
Install TAPI
Configure Voicemail Pro for a unified messaging system (UMS)
Configuration of IMAP services and Exchange for Voicemail Pro
Configure Contact Store and record calls
Configuration of centralized, distributed, and backup Voicemail Pro