Loading Courses

Velisa Africa is the official Global Knowledge partner in Sub-Saharan Africa. Course details : https://www.globalknowledge.co.uk/courses/avaya/voice/5u00090k.html

In this course, you will install, administer, and maintain Avaya Session Border Controller Enterprise (Avaya SBCE). Through lecture and hands-on labs, you will successfully install the SBCE, support Session Initiation Protocol (SIP) trunking, and administer remote SIP telephone users. In addition, you will perform packet captures, call traces, fault isolation activities, and other maintenance related tasks on the SBCE.

1. Session Border Controller Overview

  • What is a Session Border Controller

2. SBC Design and Function

  • SBC in the Avaya Enterprise
  • VoIP Security Issues
  • The SBC Security Solution

3. The Avaya SBC Offer

  • The SBC Software Offer
  • Supported Hardware – SA and HA

4. SBC Standalone Installation

  • Planning the Standalone Implementation
  • Installing the Standalone SBC
  • Standalone Cabling – Portwell
  • Standalone Cabling – Dell

5. SBC High Availability Installation

  • Planning the High Availability Implementation
  • Installing the High Availability SBC
  • High Availability Cabling

6. Configure SIP Trunking

  • Configure the SBC for SIP Trunking
  • Tracing Tools

7. SBC Feature Applications (documentation only)

  • Signaling Manipulation
  • Capability Negotiation
  • Shared Control
  • Multi-SM

8. Mobile Workspace

  • Configuring the SBC for Mobile Workspace
  • IM and Presence Integration

9. IP Office Implementation

  • Planning the IP Office Implementation
  • Integrating the Avaya SBC with IP Office
  • SSL/VPN Configuration for the IP Office Implementation

10. Maintenance, Troubleshooting, and Other Resources

  • Monitoring
  • Troubleshooting
  • Documentation
  • Application Notes


  • Lab1: Logging into the SBC
  • Lab2: Prerequisites for SIP Trunking
  • Lab3: Administering the SBC for SIP Trunking
  • Lab 4: Test the SIP Trunking Configuration
  • Lab 5: Tracing Tools
  • Lab 6: Administering the SBC for Mobile Workspace
  • Lab 7: Test the Mobile Workspace Configuration
  • Lab 8: Configuring the SBC for Presence and IM
  • Lab 9: Validate the IM and Presence Integration
  • Session Border Controller (SBC) functionality in SIP telephony configurations
  • Where and how the SBC is used in Avaya configurations
  • Security threats common to all VoIP systems
  • Direct VoIP media security threats
  • Examples of VoIP media attacks
  • Security solutions that the SBC provides
  • SBC evolution and software compatibility
  • Offerings and the configurations in which they are deployed
  • Required pre-installation tasks necessary for the standalone SBC
  • Hardware needed for the standalone SBCE installation
  • Tasks necessary for installing the SBCE
  • Tasks necessary for configuring the SBCE
  • Required pre-installation tasks necessary for the HA SBCE
  • Hardware needed for a high availability SBCE installation
  • Perform the tasks necessary for installing and configuring SBCs and the Element Management System (EMS)
  • Perform the tasks necessary for configuring the servers for high availability
  • Prerequisite conditions necessary for SIP trunking
  • Pre-installation procedures for SIP trunking
  • SIP trunking configuration
  • Test the SIP trunking configuration
  • Signaling manipulation
  • Capability negotiation
  • Shared control
  • Prerequisite conditions and procedures for mobile workspace implementation
  • Configure the SBC for secured mobile workspace
  • Test the mobile workspace configuration
  • Configure the SBC for presence and instant messaging (IM)
  • Validate the presence and IM configuration
  • Plan the implementation of the IP Office and SBC
  • Procedures used to configure the IP Office to integrate with the SBC
  • Configure IP Office SSL/VPN NAPT for SBC
  • Troubleshoot IP Office SSL/VPN errors
  • Perform common SBC monitoring and maintenance activities
  • Common SBC failure scenarios
  • Available troubleshooting tools
  • Commonly used SBC monitoring and maintenance tools and resources.
  • Perform troubleshooting procedures to isolate fault conditions
  • Documentation, resources, application notes, and the DevConnect site and the benefit of using those resources

Avaya associates, partners, resellers, and customers.

For more information please contact us:

Enquiries in Johannesburg and Cape Town : pauli@velisaafrica.co.za

International Enquiries : hema.chugh@globalknowledge.ae

Share this on social media