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Avaya Aura® Communication Manager and Communication Manager Messaging Support

13 September 2018 @ 8:00 am - 17 September 2018 @ 3:30 pm

Velisa Africa is the official Global Knowledge partner in Sub-Saharan Africa. Course details : https://www.globalknowledge.co.uk/courses/avaya/voice/5u00060k.html

Learn about troubleshooting and maintenance for Avaya Aura Communication Manager in this course. You will focus on Communication Manager Release 6.3 and the complementary Avaya Aura products: Communication Manager Messaging, Utility Server, and System Platform.

Topics you will cover include: Maintaining Communication Manager firmware, software, and service packs, Managing the backup and restore function, and Diagnosing and troubleshooting hardware faults, software alarms, and events.

Lab exercises simulate common hardware and software fault conditions providing you an opportunity to troubleshoot those faults as well as common administration problems. Related courseware references and embedded documentation supplement your training.

Pre-Requisites

Avaya Media Servers and Gateways Implementation Workshop Labs (ATC00838VEN)*
Avaya Aura CM Architecture, Protocols, and Features (ATU01730WEN)*

Content

1. CM Advanced Architecture

CM Server and Platforms
CM Internal Architecture
CM Locations
CM IMS Behaviors
Call Processing Architecture
H.323 and Network Regions
Lab Exercise
Trunk Architecture

2. CM Support Basics

Tech Support Common Practices
Common CM Issues and Resolutions

3. CM Inherent Support Tools

Alarms and Errors
Logs

4. CM External Support Tools

Multimedia Networks Troubleshooting
Multi-VLAN Environments
Packet Analyzer

5. CM Service Continuity

Survivable Servers Troubleshooting Techniques
Utility Servers and Alternatives
CM Server Upgrades and Updates
CM Gateways and Module Upgrades
IP Phone Upgrades

6. CM Backup and Restore

Backup Data Sets
Backup Now
Restoring Backups
Scheduled Backups
System Platform Backup and Restore

7. CMM Advanced Architecture

CMM Internal Architecture

8. CMM Administration

Desktop Messaging
CMM Access and Enable
Accounts and Privileges
Subscribers and Permissions
Parameters
Auto Attendant
Broadcast Messaging
ELA
Announcements
Fax Messaging

9. CMM Service Continuity

CMM Reports
CMM Security
CMM System Backup and Restore
CMM Software Updates

10. CMM Support

Alarms and Events
Voice Equipment Diagnostics
Techniques to Resolve Common Messaging Issues

Labs

Lab 1: Common CM Issues and resolutions
Lab 2: Alarms and Errors
Lab 3: Survivable Servers Troubleshooting Techniques
Lab 4: CM Backup and Restore
Lab 5: System Platform Backup and Restore
Lab 6: CMM Access and Enable
Lab 7: Accounts and Privileges
Lab 8: Subscribers and Permissions
Lab 9: Parameters
Lab 10: Auto Attendant
Lab 11: CMM Reports
Lab 12: CMM System Backup and Restore
Lab 13: CMM Software Updates
Lab 14: Alarms and Events
Lab 15: Voice Equipment Diagnostics

Objectives

How CM interacts with the two platforms it is available with in version 6.3 FP4
Digit treatment, call processing, and call routing of incoming and outgoing calls through CM
Analyze the H.323 umbrella applied to CM, codecs, and direct and intervening network regions
How CM deals with ISDN T1/E1 trunk interfaces, signaling groups and trunk groups according to standards
Collect, manage, and analyze fault data
Generate and interpret reports and log files
Monitor and interpret status and fault indicators
Isolate, troubleshoot, and clear faults/alarms
Test and monitor hardware and software connections using application-specific and command line diagnostic tools
Backup and restore from Communication Manager and System Platform to all supported media, including troubleshooting failed backups/restores
Identify Network Related issues beyond CM control
CM Server upgrades and updates across its various offers
Data types that are backed up for CM, CMM, and System Platform Access CMM internal architecture and its coexistence with CM in the CM server
Access and enable CMM with Desktop Messaging
Create a privileged login account and a subscriber mailbox
Create an automated attendant
Configure Enhanced List Application (ELA)
Diagnose voice equipment issues and resolutions