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Velisa Africa is the official Global Knowledge partner in Sub-Saharan Africa. Course details : https://www.globalknowledge.co.uk/courses/avaya/voice/5u00051k.html

In this course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports. This course addresses CM release R5.2x through R6.3.


  • Avaya Aura® Communication Manager Fundamentals (ATI01672VEN)
  • Avaya Aura® Communication Manager and CM Messaging – Embedded Implementation (4U00030)

Communication Manager System

  • Communication Manager (CM)
  • Hardware
  • Duplication and survivability
  • Interfaces for administration
  • System Management Interface (SMI)
  • License settings in the lab

Administration of CM

  • System Access Terminal (SAT) command structure
  • Determine CM software release
  • Capacity limits of license

Managing Endpoints

  • Endpoints
  • Adding digital and analog endpoints

Basic Features

  • Feature Access Code (FAC) list
  • Terminal Translation Initialization (TTI)
  • Class of Service (COS)
  • Console permissions
  • Class of Restriction (COR)

Enhanced Features

  • Call park
  • Station Lock

Group Features

  • Call Pickup


  • Alarms and errors
  • Reset Levels
  • Maintenance commands
  • Security

System Status and Reports

  • Real-time monitoring
  • Reports


  • Lab 1: Avaya Site Administration – ASA
  • Lab 2: PuTTY
  • Lab 3: Authentication, Authorizations, and Accounting (AAA) Services
  • Lab 4: Dial Plan
  • Lab 5: IP Telephones
  • Lab 6: Personal Station Access (PSA)
  • Lab 7: Copy, Alias, and Delete
  • Lab 8: Hold/Transfer Calls
  • Lab 9: Conference
  • Lab 10: Automatic Callback
  • Lab 11: Call Forwarding
  • Lab 12: Priority Calling
  • Lab 13: Calling Permissions
  • Lab 14: Service Observing
  • Lab 15: Bridged Call Appearance
  • Lab 16: Team Button
  • Lab 17: Hunt Group
  • Lab 18: Call Coverage
  • Lab 19: Abbreviated Dialing
  • Lab 20: Back Up (CM translations)
  • Write, validate, and edit applications using the flow and script editors
  • Perform basic application administration tasks within the Orchestration Designer tool
  • Use Call Treatments to provide treatments to callers
  • Intrinsics and their use within applications
  • Differences between Global and Call variables
  • Create, edit, and delete variables
  • Use Global variables appropriately in application design
  • Design applications to incorporate the use of the Event Handler to trap unforeseen or failed events and provide an appropriate treatment
  • Design applications to monitor for emergency situations and provide the appropriate treatment to callers during an emergency
  • Design applications to integrate into a Host Data Exchange environment, including using the Provider.exe tool

Avaya employees, partners, and customers responsible for software configuration of the Avaya Communication Manager.

This course is part of the following programs or tracks:

  • Avaya Certified Support Specialist (ACSS) – Avaya Aura®
  • Communication Manager and CM Messaging – Embedded
  • Avaya Certified Support Specialist (ACSS) – Avaya Aura® Call Center Elite Course Outline

For more information please contact us:

Enquiries in Johannesburg and Cape Town : pauli@velisaafrica.co.za

International Enquiries : hema.chugh@globalknowledge.ae

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