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Avaya : Avaya Aura® Call Center Elite Implementation and Maintenance

13 September 2018 @ 8:00 am - 17 September 2018 @ 3:30 pm

Velisa Africa is the official Global Knowledge partner in Sub-Saharan Africa. Course details : https://www.globalknowledge.co.uk/courses/avaya/voice/5c00091i.html

Learn to administer and configure the system and user features of Avaya Aura Call Center Elite.

Avaya Aura® Call Center Elite features are used to accomplish call routing and vectoring solutions for various business objectives. Through hands-on labs, you will learn to administer a call center using the Avaya Aura Communication Manager.

Pre-Requisites

Avaya Aura® Communication Manager Basic Administration

Objectives

Call center components, concepts, and terms
Perform an initial call center configuration
Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music sources
Avaya Aura Call Center Elite features of Avaya Aura Communication Manager
Create and test call vectors
Avaya’s call center applications used with Avaya Aura Call Center Elite

Target Audience

Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Elite platform.